Shipping & Delivery Policy

Thank you for shopping with CyberCart Store. We’re committed to providing fast, reliable shipping to ensure your order arrives safely and on time. Below are our shipping terms and conditions:

1. Order Processing

All orders are processed and prepared for shipment within 1-2 business days (excluding weekends and holidays).

2. Delivery Timeframe

Standard delivery typically takes 3-7 business days after processing, depending on your location relative to our warehouses.

3. Shipping Exceptions

  • No shipments are made on weekends or public holidays.
  • During peak seasons or high order volumes, deliveries may experience a short delays.
  • If significant delays occur, we will proactively notify you via email.

4. Transit Time

Please allow additional transit time for unforeseen shipping delays.

Delivery Time & Shipping Information

All orders are shipped to European Union countries (excluding the United Kingdom). Enjoy free shipping on all orders over €99. For orders under €99, a flat shipping fee of €12 applies.

Free shipping on all orders over €99 | €12 flat rate for orders under €99
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Category Order Processing Estimated Delivery Shipping Methods
Electric Scooters
Personal Transport
 1-2 business days 3-7 business days DHL, DPD, GLS
E-Bikes
Eco Mobility
 1-2 business days 3-7 business days DHL, DPD, GLS
Electric Hoverboards
Personal Transport
 1-2 business days 3-7 business days DHL, DPD, GLS
Treadmills
Fitness Equipment
 1-2 business days 3-7 business days Specialized freight
Accessories
Parts & Add-ons
 1-2 business day 3-7 business days UPS, DHL, National postal services
Note: Order processing time begins after payment confirmation. Delivery times are estimates and may vary based on product availability and destination. Some remote areas may experience longer delivery times. For orders to non-continental EU territories (such as French Guiana, Canary Islands, etc.), additional shipping charges may apply.

Prices include VAT. All trademarks are property of their respective owners.

Order Tracking Information

    1. Shipment Confirmation
  • You'll receive a shipment confirmation email with tracking number(s) once your order leaves our warehouse.

    • 2. Tracking Updates
  • Tracking information typically updates within 24-48 hours of shipment.
  • Allow up to 5 business days for carrier systems to reflect accurate delivery progress.

    • 3. Need Help?
  • If your tracking hasn't updated after 10 business days, please contact our support team at support@cybercart.com.

Shipping Accuracy & Restrictions

    Customer Responsibility
    Please ensure your shipping address is 100% accurate. CyberCart is not liable for:
    1. Missing/delayed packages
    2. Shipping damage
    3. Any losses resulting from incorrect address information

    Address Restrictions
    We cannot deliver to:
    1. P.O. Boxes
    2. Military addresses (APO/FPO/DPO)
    3. The United Kingdom

Damaged Shipments

    Immediate Action Required
    If your order arrives damaged, you must:
  • Contact us within 5 business days at support@cybercart.com
  • Save all original packaging and damaged items—these are required for carrier claims

    • Important Notes:
  • While we’re not liable for carrier-related issues (damages, delays, or lost packages), we’ll assist you in filing a claim with the shipping provider.
  • All claims are subject to the carrier’s investigation and policies.

    • Refunds & Returns:
    For complete return instructions and eligibility, please review our Return & Refund Policy.

    Shipping Support:
    For any shipping or order inquiries, contact our support team at support@cybercart.com.