Return & Refund Policy

We accept product returns. Our return policy allows customers to request a return within 30 business days of delivery without needing to provide a reason, as long as the product meets our return conditions.

1. Free Returns (Unused Products)

Customers may request a free return within thirty (30) days of purchase (or delivery, if later) if the product is unopened, unactivated, or unused, with all original packaging and accessories intact. A valid proof of purchase (receipt, invoice, or order confirmation) is required.

2. Defective or Damaged Products

  • If the product has a manufacturing defect or an issue caused by CyberCart, customers may contact our after-sales service team within 30 days of purchase for a free return and full refund, including return shipping costs.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
    • Return or Repair Address: X Future GmbH-XC5, Bucher Weg 18, Ahrensfelde, 16356, Germany. Call us at +0049 173 3182 382
    Head Office Address: Room 502, No. 49, Lane 1, Heti Road, Jinzhou Nanfang, Humen Town, Dongguan City, 523000, Guangdong Province. Call us at +86 132 4386 3204

How to Return a Product

1. Request a Return

  • Contact our Customer Service Team or use the support channels listed on the CyberCart Store.
  • Our team will verify if your order qualifies for a return.

2. Region-Specific Returns

  • EU Customers: Return via cybercart.com
  • Contact our customer service team: support@cybercart.com

3. Return Approval & Instructions

    If eligible, you’ll receive step-by-step return instructions, including:
  • Proper packaging guidelines
  • Required components/accessories (must be original and complete)
  • Confirmed return address

Refund Process

1. Refund Issuance

  • Once your returned item is received and inspected at our warehouse, we will process your refund within 5 business days.
  • You will receive a confirmation email once the refund has been issued.

2. Tracking Your Refund

  • Refunds typically reflect in your account within 15 business days, depending on your payment provider.
  • If you haven’t received your refund after 5 business days:
    • 1) Check your bank or credit card statement.
    2) Contact your payment provider (credit card company, PayPal, etc.), as processing times may vary.

3. Still Missing a Refund?

  • If all steps above have been followed and your refund is still not received, please contact us at support@cybercart.com for assistance ASAP.

Order Cancellation Policy

1. Cancellation Eligibility

  • In-Stock Products: May be canceled before shipment or production begins.
  • Pre-Order Products: May be canceled before production or shipment begins, subject to specific product terms listed on the CyberCart Store.

2. Fee-Free Cancellation

  • Orders canceled within 24 hours of purchase will not incur any fees.

3. Late Cancellations (After 24 Hours)

  • If your order hasn't shipped, you may still cancel it, but a transaction fee will might be applied (varies by country and payment platforms).

4. Shipped Orders

  • Once an order has been shipped, it cannot be canceled.
  • Please contact our Customer Service Team for any help via email address support@cybercart.com