Shipping and Delivery Policy

Thank you for shopping with CyberCart. We are committed to delivering your order efficiently and transparently. Below you will find important information regarding our shipping process, delivery times, and how we handle issues such as missing or damaged items.

Warehouse Locations

We ship to over 100 countries worldwide. Our warehouses are located in:Germany,France,Poland,United Kingdom.


Depending on your location, your order may be shipped from the nearest available warehouse to ensure faster delivery.


Note: If you order accessories (such as helmets, seats, or other add-ons) along with a main product (e.g., electric scooters, e-bikes, or walking pads), they may be shipped separately from different warehouses and may arrive at different times.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your order number
  • Carrier information
  • Date and time of shipment
  • Order status
  • Tracking number(s)

You can track your package using the carrier’s official website or our "Track My Order" page:

If you have any questions about your shipment, feel free to contact us at support@cybercart.com.

Order Processing & Delivery Time

1. Order Processing

All orders are processed within 48 hours (excluding weekends and holidays). Once your order is processed, it will be handed over to the shipping carrier.

2. Delivery Time

Standard delivery typically takes 2–5 business days after processing, depending on your location and proximity to our nearest warehouse.

Note: Total Delivery Time = Processing Time (0–2 business days) + Shipping Time (2–5 business days)

3. Shipping Exceptions

  • No shipments are made on weekends or public holidays.
  • During peak seasons or high order volumes, there may be short delays.
  • In case of significant delays, we will notify you via email.

Taxes & Duties

CyberCart covers all taxes and customs duties. You will not be charged any additional fees upon delivery

How to Change or Cancel an Order

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. Orders can only be modified or refunded before they are shipped. Email us at: support@cybercart.com

Why Is My Order Delayed?

Delays may occur due to:
  • Public holidays
  • Natural disasters
  • Carrier-related issues
  • Unusually high order volume
If your order is delayed, we appreciate your patience and will keep you informed via email. For further assistance, please contact our customer support team.

Missing or Damaged Items

We take great care in packaging your order. However, if you receive your order and find an item is damaged.
Please contact us within 3 business days of receiving your shipment. We will investigate and work quickly to resolve the issue.
Email us at: support@cybercart.com

Need Help?

If you have any questions or concerns regarding your order or delivery, don’t hesitate to reach out:
Email: support@cybercart.com
Response Time: We aim to respond within 24 hours on business days.